We’ve been experimenting with Highrise from 37signals for a customer relationship management/address book tool online. The boys at 37signals are adept at creating simple-yet-powerful Web productivity tools.
I’ve personally been creating and sharing a few contacts in cases, adding followup tasks, and it’s remarkably easy. All of the notetaking I used to do in the “Notes” field of Outlook contacts or my Apple Address Book, I can do instead in date-stamped entries associated to that person — and I can search to find them anywhere, and tag them as well.
The “ahh” moment
Today, I entered a contact from a few years back who called me out of the blue, and when I finished the entry, I realized I wanted her on my iPhone address book too. So I click the “vCard” link, and the vCard file downloaded from Highrise to my computer, and then opened Address Book and added it! Now when I plug in my iPhone, it will automatically sync and put her in. Excellent and thoughtful step from the Highrise team to integrate so well. This makes a no-brainer deciding where to add new contacts.